Keith is a change management leader with an exceptional record of turning around underperforming operations and managing in industries undergoing rapid technological or competitive change. He excels at talent development and has a consistent record of growing revenue and expanding margins across a broad range of industries, including technology, manufacturing, outsourced services, and grocery retail.
Currently, Keith is the Vice President, Community Engagement and Support. In this role, Keith is responsible for creating Walmart’s Strategy as it pertains to partnering with Community Leaders, Elected Officials, and local Businesses in the major metropolitan areas in which we do business. Prior to this role, Keith was the Regional Vice-President for Region 18 in Upstate New York.
Keith served as an Independent Director on the Board of WMS Industries from January 2010 until the sale of the company in 2013.
Previously with SUPERVALU, Keith served as president of CUB Foods, a $3 billion dollar grocery chain suffering from poor customer satisfaction and declining sales. During his two-year tenure, he improved same-store sales growth from negative 8% to positive 2%, while achieving an industry-leading 6% EBIT margin. Due to his success, he was subsequently named president of the 119 store ACME Markets grocery chain, where he generated 2% same-store sales growth in his first year, reversing a five-year downtrend, and achieved a 135-basis-point improvement in the EBITDA margin.
Keith was President, U.S. Operations, at Pitney Bowes, where he led the Management Services Division with sales of $650 million. In that role, he turned around the business, improving client satisfaction and retention, cutting costs, and generating revenue and EBIT growth that exceeded the industry.
Keith has served as Vice President, Sales and Operations, with Convergys, where he had P&L responsibility for a $900-million business with ten call centers and 10,000 employees. By opening centers in Canada and India, he cut expenses 15%, delivered client retention rates of 98%, and consistently improved client satisfaction and loyalty scores.
Keith holds a Bachelor of Arts Degree in Business Administration from Cleveland State University and an MBA from Baldwin-Wallace College. He is a frequent public speaker and author of “Good Is Not Enough: And Other Unwritten Rules for Minority Professionals” and “Corner Office Rules: The 10 Realities of Executive Life.”